Refund policy

We operate a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with its labels attached and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at hello@mensa3d.com. Please note that returns must be sent to the following address: Mensa Poland Sp. z o.o., ul. Jasińska 13, 62-020 Swarzędz, Poland.

If your return is accepted, we will send you a return shipping label together with instructions on how and where to send your parcel. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns you can always contact us at hello@mensa3d.com.

Damage and problems
Please inspect your order on arrival and contact us immediately if an item is defective or damaged, or if you have received the wrong item, so that we can assess the problem and put it right.

Exceptions / non-returnable items
Certain types of item cannot be returned. These include perishable goods (such as food, flowers or plants), custom-made products (such as special orders or personalised items) and personal care goods (such as cosmetics). We also do not accept returns of hazardous materials, flammable liquids or gases. Please get in touch if you have any questions or doubts about a specific item.

Unfortunately we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return has been accepted, place a separate order for the new item.

14-day right of withdrawal in the European Union
Notwithstanding the above, if the goods are shipped to the European Union you have the right to cancel or return your order within 14 days, for any reason and without giving a justification. As set out above, the item must be in the same condition in which you received it, unused, with its labels attached and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and will let you know whether the refund has been approved or declined. If the refund is approved it will be issued automatically to your original payment method within 10 business days. Please note that your bank or card issuer may also need some time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at hello@mensa3d.com.